Denied Contact, too harsh?

Recently when discussing the issues of denied contact the interviewer asked me if I could use a different phrase, as Denied Contact was too harsh and upsetting?
I can hear your intake of breath as I type!
Too harsh too upsetting, how on earth do people actually think it feels like to be denied contact with your grandchildren. What phrase should we be using?
The fact is that children are being denied contact with grandparents, being denied their human right to a loving and meaningful relationship.
It is just that, contact is being denied.
Jane
www.bristolgrandparentssupportgroup.co.uk